Privacy Policy

Last updated: January 15, 2026

1. Introduction

HELP Mental Health Care ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health services and website.

2. Information We Collect

2.1 Personal Information

  • Name, email address, and phone number
  • Payment information and billing address
  • Health information relevant to therapy services
  • Session notes and therapy records
  • Communication preferences

2.2 Technical Information

  • IP address and browser information
  • Device information and operating system
  • Usage data and website interactions
  • Cookies and similar tracking technologies

3. How We Use Your Information

  • Provide and improve our mental health services
  • Schedule and manage appointments
  • Process payments and maintain financial records
  • Send appointment reminders and service notifications
  • Maintain therapy records and session documentation
  • Comply with legal and regulatory requirements
  • Ensure platform security and prevent fraud

4. Confidentiality and Professional Standards

HIPAA Compliance and Professional Ethics

We adhere to strict professional confidentiality standards. Your therapy records and session information are protected under professional therapy guidelines and applicable privacy laws. We maintain the same level of confidentiality as traditional in-person therapy services.

5. Information Sharing and Disclosure

5.1 We Do Not Share Your Information Except:

  • With your explicit written consent
  • When required by law or court order
  • To prevent imminent harm to you or others
  • For payment processing (limited financial data only)
  • With service providers bound by confidentiality agreements

5.2 Third-Party Service Providers

We work with trusted third-party providers for payment processing (Paystack), email services, and SMS notifications. These providers are contractually bound to protect your information and use it only for the services they provide to us.

6. Data Security

6.1 Security Measures

  • SSL/TLS encryption for all data transmission
  • Secure database storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication requirements
  • Staff training on privacy and security protocols

6.2 Data Retention

We retain your information for as long as necessary to provide services and as required by professional and legal obligations. Therapy records are maintained according to professional standards and applicable laws.

7. Your Privacy Rights

7.1 Access and Control

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal requirements)
  • Object to certain uses of your information
  • Request a copy of your therapy records

7.2 Communication Preferences

You can opt out of non-essential communications at any time. However, we may still need to send you important service-related notifications such as appointment reminders and payment confirmations.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your login status and preferences
  • Analyze website usage and improve our services
  • Provide personalized content and recommendations
  • Ensure website security and prevent fraud

You can control cookie settings through your browser preferences.

9. International Data Transfers

Our services are primarily operated in Nigeria. If you are accessing our services from outside Nigeria, please be aware that your information may be transferred to, stored, and processed in Nigeria where our servers are located.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Emergency Situations

Important Notice

In emergency situations where there is imminent risk of harm to you or others, we may be required to breach confidentiality to contact emergency services or relevant authorities. This is in accordance with professional ethical guidelines and legal requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

HELP Mental Health Care
Email: privacy@help.org
Phone: +234-708-885-0874

For privacy-related concerns or to exercise your privacy rights, please include "Privacy Request" in the subject line of your email.

Your privacy is important to us. We are committed to protecting your personal information and maintaining the confidentiality of your therapy services.