Terms and Conditions

1. Acceptance of Terms

By accessing and using HELP Mental Health Care services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

HELP provides mental health care services including individual therapy, couples counseling, online consultations, and group therapy sessions through licensed mental health professionals.

3. Booking and Payment

• All bookings must be made through our official platform
• Payment is required at the time of booking
• Group therapy sessions are charged per person (minimum 2 persons)
• Session extensions may incur additional charges
• Wallet funding is available through Paystack and bank transfers

4. Rescheduling Policy

• Clients may reschedule their appointment only once per booking
• Rescheduling requests must be made at least 24 hours before the scheduled session
• After one reschedule, no further rescheduling is permitted
• Emergency rescheduling may be considered on a case-by-case basis

5. Cancellation and Refund Policy

• Cancellations made less than 24 hours before the session will not be refunded
• No-shows will be charged the full session fee
• In case of therapist unavailability, clients may reschedule or receive service credit

6. Session Management

• Sessions that end early (30+ minutes before scheduled end) make the therapist available for new bookings
• Session extensions must be mutually agreed upon by client and therapist
• Additional charges apply for extended sessions
• Clients will receive reminders 15 minutes before session start and end times

7. Confidentiality

All therapy sessions and client information are strictly confidential in accordance with professional mental health standards and applicable laws. Exceptions may apply as required by law.

8. Technology and Mobile Sessions

• On-the-go mobile sessions are available for immediate booking and consultation
• Clients are responsible for ensuring stable internet connection for online sessions
• Technical issues during sessions may result in session credits rather than refunds

9. User Conduct

• Users must provide accurate information during registration and booking
• Inappropriate behavior toward therapists or staff will result in service termination
• Users are responsible for maintaining the confidentiality of their login credentials

10. Limitation of Liability

HELP Mental Health Care shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

11. Changes to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes via email or platform notifications.

12. Contact Information